Service Center
Service Center
Maintenance Service
Elevator maintenance service has always been our company's strength. Nearly thirty years of service experience has formed a complete maintenance service system, creating a team of dedicated maintenance personnel.
On-site maintenance for large-scale engineering projects. For general customers, we arrive on-site within 30 minutes. Minor problems are resolved within 1-2 hours, and major problems are resolved within 24 hours. We have detailed regulations for regular maintenance, monthly maintenance, quarterly maintenance, annual maintenance, and corresponding maintenance services, ensuring that the elevator is always in good operating condition.
After-sales Service
Within one year after the installation and commissioning of our products are completed and delivered to customers, TAIZOOM elevators are responsible for providing free replacement and maintenance services for parts under normal use. Service content includes regular inspections, adjustments and equipment lubrication, technical services and assistance for emergency failures and unexpected events. Monthly, quarterly, and annual equipment maintenance work according to specifications. After the warranty period expires, the company promises to continue to provide customers with discounted parts, and according to market prices, the local TAIZOOM maintenance agency will sign a maintenance agreement with the customer, providing high-quality services. At the same time, TAIZOOM promises to provide lifelong free technical consultation services for TAIZOOM products.
The company implements a one-stop service covering manufacturing, installation, and maintenance. Each installation project is managed and monitored by the company; managing each construction site; real-time tracking of civil construction, careful development of construction plans before entering the site, strict adherence to contracts and plans to control progress during installation, implementation of 5S management on-site, and communication and summary with customers after completion. Managing each team; installation team members are trained and assessed by the government and the company, with qualified technology, rich experience, and strict discipline. Installing each product well; careful construction according to specifications and standards, meticulous and rigorous, ensuring quality and quantity and delivering products on schedule. Treating each customer well; treating customers with sincerity as friendly envoys; thinking what customers think, obeying customer's on-site scheduling, providing training for customers, and satisfying customers.
After-sales service hotline: 400-995-8875
Our service is 24/7—365 days a year, 24 hours a day
Products within the warranty period
Provide free maintenance, emergency repairs, and assistance with annual inspections as agreed in the sales contract;
Products outside the warranty period
Provide free technical consultation services and high-quality, low-priced maintenance, emergency repairs, overhauls, and modifications;
Preventive Maintenance
Through regular maintenance at half-monthly, monthly, and annual intervals, potential problems are identified and addressed in advance;
Emergency Repair Service
When an elevator malfunction or other elevator-related emergency occurs, service personnel immediately rush to the scene to quickly resolve the problem. Each service outlet is equipped with necessary service transportation, communication, and repair tools to ensure that service personnel arrive within half an hour in the city; within 1 hour in the suburbs; and repair time does not exceed 1 hour.
Dynamic File Management
The company implements an "identity card" system for each product and establishes a complete user file;
Personnel Licensing
All service personnel at various outlets have been trained and tested by government departments and the company and are qualified and licensed;
User Service Confirmation
The results of maintenance, emergency repairs, and visits are confirmed and evaluated by the user;
Regular Company Assessment
The company regularly checks the quality of maintenance and repair at various outlets;
Regular customer visits
The company and outlets regularly visit users to understand customer needs, provide special services, and summarize and improve services;
Complaint handling
Company complaint calls and service hotlines at each branch are open 24 hours a day to address user needs.
Service Hotline
Company Address
No.2, Shunyel Road, Yunhai Street, Sanshui District, Foshan City, Guangdong Province